Terms & Conditions



1.1 What these terms cover. These are the terms and conditions on which we will supply the Lost Child Training Course (the Services) to you. By sending us your booking form you agree to be bound by the same.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss

1.3 We reserve the right to amend these terms and conditions, including prices. You will be notified of any changes as soon as is reasonably practicable.


2.1 Who we are. We are Nipperbout Limited a company registered in England and Wales. Our company registration number is 07525540 and our registered office is at Chandos House, School Lane, Buckingham, Buckinghamshire, MK18 1HD.

2.2 How to contact us. You can contact us by telephoning 01296 712 658 or by writing to us at info@nipperbout.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking form.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.


3.1 How we will accept your booking form. Confirmation of your booking will be sent by email or post within 10 days of receipt, at which point a contract will come into existence between you and us. You and the delegates are jointly and severally liable for payment of all the fees due under this contract.

3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the Services.

Making sure your details are accurate. Please ensure you supply all details requested on the booking form accurately and with as much details as would reasonably be required for us to provide the Services. If you or any of the delegates have a disability or a medical condition, please ensure any special requirements are clearly stated on the booking form. We will make all reasonable efforts to accommodate any special requirements that we have been notified of in advance.

We reserve the right to alter the course content, speaker, venue or timings of the Services where necessary and without prior notice. Should we have to cancel the Services we do not accept responsibility for travel, accommodation or other costs which may have been incurred by you or any delegate. In such an event, our liability is limited to a refund of any fees already paid at the time of cancellation.


6.1 Costs. The costs of the Services will be as displayed to you on our website or as notified to you in writing when we send you confirmation of your booking form (see clause 3) and may be subject to change.

6.2 When we will provide the Services. Course information, including venue details, start times, speaker and course content, approximately 2 weeks prior to the start date.

6.3 We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.

6.4 Reasons we may suspend the supply of the Services to you. We may have to suspend the supply of the Services to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the Services as notified by us to you (see clause 5).

6.5 Your rights if we suspend the supply of the Services. We will contact you in advance to tell you we will be suspending the supply of the Services, unless the problem is urgent or an emergency. You may contact us to end the contract for the Services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the Services in respect of the period after you end the contract.

6.6 We may also suspend supply of the Services if you do not pay. If you do not pay us for the Services when you are supposed to (see clause 11.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services. We will not suspend the Services where you dispute the unpaid invoice (see clause 11.6. As well as suspending the Services we can also charge you interest on your overdue payments (see clause 11.5).


7.1 You can always end your contract with us. Your rights when you end the contract will depend on the following circumstances:
(a) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
(b) If you have just changed your mind about the Services, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any Services which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the Services or these terms which you do not agree to (see clause 5);
(b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the Services may be significantly delayed because of events outside our control;
(d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
(e) you have a legal right to end the contract because of something we have done wrong.

7.3 Changing your mind. You have a legal right to change your mind within 14 days and receive a full refund, under the Consumer Contracts Regulations 2013. This is called the cooling-off period. If you want to change your mind after the cooling-off period you still can, up to 10 working days before the start date of the Services, but you may have to pay us compensation. Just let us know (see clause 8.1) and the contract will end immediately and we will refund any sums paid by you for Services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) 20% of the price as an administrative fee as a result of your doing so. For bookings cancelled less than 10 working days before the start date of the Services, the fee remains payable and is non-refundable.


8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Please see clause 2.2.
(b) Online. Complete the Cancellation Form on our website.
(c) By post. Print off the Cancellation Form on our website and post it to us at the address on the form. Or simply write to us at that address, including details of which course you are booked onto and your name and address.

8.2 How we will refund you. We will refund you the price you paid for the Services, by the method you used for payment. However, we may make deductions from the price, as described in clause 7.3.

8.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.


9.1 We may end the contract if you break it. We may end the contract for the Services at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7days of us reminding you that payment is due; or
(b) if a delegate withdraws from the course and you either are unable to nominate a substitute or do not pay the cost of the withdrawn delegate’s place; or
(c) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services, for example, any Special Requirements (see clause 4) and the information requested on our booking form.

9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you 20% of the price as compensation for the net costs we will incur as a result of your breaking the contract.

9.3 We may withdraw the Services. We may write to you to let you know that we are going to stop providing the Services. We will let you know at least 1 month in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for the Services which will not be provided.

How to tell us about problems. If you have any questions or complaints about the Services, please contact us using the details provided in clause 2.2.


11.1 Where to find the price for the Services. The price of the Services will be the price indicated on the booking form when you placed your order.

11.2 VAT. If the rate of VAT changes between the date you send us your booking form and the date we supply the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

11.3 When you must pay and how you must pay. We accept payment via bank transfer. Cheques are only accepted on prior agreement. You must make an advance payment of 25% of the price of the Services, when you send us your booking form. We will invoice you for the balance of the price of the Services when we send you confirmation that we accept your booking. Payment is due on presentation of the invoice, but we allow until 10 days before the course start date for payment. We reserve the right to require payment in full upon booking.

11.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.


12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services and for defective products under the Consumer Protection Act 1987.

12.3 When we are liable for damage to your property. If we are providing the Services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the Services.

12.4 Technical. It is your responsibility to ensure that our technology is compatible with yours. We are not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above.

12.5 We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services or course materials provided for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


13.1 Course materials are prepared solely for the benefit of delegates and are not a substitute for professional advice. We will not accept any responsibility for any loss or damage that you or a delegate may suffer arising from reliance on such materials. The views and opinions expressed during the course are those of the individual speaker and do not necessarily reflect our views or opinions. Delegates should seek professional advice when dealing with specific situations.

13.2 Copyright and all intellectual property rights arising out of or in connection with the Services, course materials and publicity materials remains vested in us or our presenters as applicable.


14.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the Services to you;
(b) to process your payment for the Services; and
(c) if you agreed to this during the booking process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.

14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

14.3 Right of Access. You and/or a delegate have the right of access under data protection laws to the personal data we hold about you/them, on payment of a fee. Where you or a delegate wish to access such information, please send a written request to the address in clause 2.1 with satisfactory evidence of your/the delegate’s identity.


15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

15.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR) via their website at http://www.cedr.com . CEDR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.